(514) 400-3797



(819) 253-0593

Privacy Policy

This privacy policy (the “Privacy Policy”) applies to your access and use of the website, hereinafter referred to as the Websites. CAFÉINE DIGITAL AGENCY INC. owns and operates the services located on the Website. This Privacy Policy is effective as of February 1, 2017 and applies to all users.

1. Acceptance of terms and conditions

By accessing and continuing to use the Site, and by providing certain personal information to Caféine Digital Agency via the Website, you confirm your acceptance to be subject to the terms and conditions of this Privacy Policy. If you do not agree to these terms and conditions, please refrain from accessing or using the Website and providing any personal information through the Site. We reserve the right to modify this Privacy Policy at any time by updating this Privacy Policy. Any changes to the Privacy Policy will become effective within 30 days of being posted on the Websites. CAFÉINE DIGITAL AGENCY respects your privacy. That is why we have developed detailed procedures and practices regarding the management of your personal information.

2. Collection and Use of Personal Information

What information do we collect?
Our primary goal in collecting Personal Information about you is to ensure that your experience on the Website is efficient and personalized. This way, we can provide you with the products and services best suited to your needs and personalize our services to make your experience safer and more user-friendly. We only collect the Personal Information that we deem necessary to achieve this purpose. We collect information from you when you register, place an order or subscribe to our newsletter on the Website. When you place an order or register on the Website, we may ask you to provide your: name, email address, mailing address, phone number and/or credit card information. Where possible, we specify which information must be provided and which is optional. However, you can visit the Website anonymously. The Internet servers of CAFÉINE DIGITAL AGENCY may collect information, passively and automatically, on the browsing habits of users of the Websites, which may be linked to their IP (“Internet Protocol”) address. The server databases may collect information of a statistical nature such as the user’s IP address, the type of operating system used, the time and duration of visits and the pages consulted. Internet servers can also identify categories of users based on domain name or browser type. Such statistical information is generally collected and used by CAFÉINE DIGITAL AGENCY so that the identity of the users of the Websites remains confidential. The Website may use other cookies (“cookies”). Cookies are small text files placed by the Site server on the Internet user’s hard drive when consulting the Site and which can be retrieved by this server during subsequent visits. Cookies may be stored on your hard drive or in a temporary folder, in which case the cookies will be deleted when you close your browser. We use cookies to remember the items in your shopping cart and to understand and save your preferences for future visits to the Websites and to compile statistics about traffic and Site interaction so that we can provide you with better visiting and shopping experience in the future. If you prefer, you can set your preferences so that your computer notifies you each time a cookie is received or you can choose to disable all cookies through your browser’s options menu. As with most Websites, some of our services may not function properly if your cookies are disabled. You can, however, place orders over the phone by contacting our customer service department.

3. Portfolio and testimonials

CAFÉINE DIGITAL AGENCY may use your name, corporate name, logo, testimonial and/or website for promotional purposes in its portfolio and in its promotional documentation. When you use the Website or the services or products provided by CAFÉINE DIGITAL AGENCY, you agree that your information mentioned above may be used without your prior consent. However, CAFÉINE DIGITAL AGENCY will not publicly disclose confidential information, in particular, information relating to your account, information relating to your credit card, telephone number, email address or postal or billing address.

4. Why WHC Collects Personal Information

4. Why WHC Collects Personal Information All information collected may be used by CAFÉINE DIGITAL AGENCY in one of these ways:

  • To personalize your experience: Your information allows us to better respond to your individual needs.
  • To improve the Website: We continually seek to improve our websites based on your feedback.
  • To improve our customer service: your information helps us to more easily and efficiently respond to your requests for technical assistance and other requests addressed to our customer service.
  • To process transactions: Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company, for any reason, without your consent, except for the specific purpose of making services requested.
  • To send periodic newsletters: the email address you provide when ordering may be used to send you information and updates regarding your order. CAFÉINE DIGITAL AGENCY may also use your email address occasionally to send you company news, updates, information about new products or services, etc. Note: if you no longer wish to receive our newsletter, you can consult the unsubscribe procedure at the bottom of each of our newsletters.

5. How do we protect your personal information?

CAFÉINE DIGITAL AGENCY has implemented a multitude of measures to ensure the security of your personal information when you place an order or access your personal information. CAFÉINE DIGITAL AGENCY uses a secure server. All sensitive or credit information is transmitted via an SSL (“Secure Socket Layer”) protocol and then encrypted in our database. Only people who have been granted special access to our systems can access your personal information and these people have an obligation to keep your information confidential. After a transaction, we will keep your personal information on file for longer than 60 days to facilitate automatic renewals. You may request that your credit card information be erased from our records at any time by contacting our customer service department.

6. Disclosure of your personal information

We do not sell, or in any way transfer your personal information to third parties. This excludes third parties who assist us in operating our Sites, conducting our business, or providing services to you, on the condition that such third parties keep your Personal Information confidential. We may also release your Personal Information when we believe release is necessary to comply with the law, enforce Website policies, or protect our other rights, property, or safety. However, anonymous statistical data concerning users of the Websites may be transmitted to third parties for marketing, advertising or other purposes. Due to the regulations in place, we cannot assure you that all of your Personal Information will never be disclosed in a manner not described in this Privacy Policy. For example, without limiting the foregoing, we may be required to disclose, in certain cases, Personal Information to the government or third parties; certain third parties may unlawfully intercept or access transmissions or private communications; or users may make abusive or malicious use of your Personal Information that they collect on the Website. Therefore, while we use industry standard practices to protect your privacy, we cannot promise that your Personal Information or private communications will always remain private, and you should not expect this. .

7. Links to Third Party Sites

Occasionally, and at our discretion, we may include or offer third party products on the Website. These sites, owned by third parties, have privacy policies separate and independent of ours. CAFÉINE DIGITAL AGENCY assumes no responsibility for the content and activities of these sites. However, we want to protect the integrity of the Websites and would welcome your comments regarding these sites to that end.

8. Managing your password

You are responsible for all actions taken using your username and password, including charges to your account. We therefore recommend that you never disclose your password for CAFÉINE DIGITAL AGENCY or FORFAIT WEB POUR PME to any third party whatsoever. If you choose to share your username and password or your Personal Information with third parties, you will be responsible for any actions taken through your account and therefore have an interest in reading the privacy policy of this third party beforehand. If you disclose your password, you risk losing considerable control over your Personal Information and you risk having legally binding actions taken on your behalf. Therefore, if the security of your password has been compromised, for any reason, you must immediately change your password, in accordance with the procedure described in this Privacy Policy.

9. Your Consent and Amendment of Personal Information

You may withdraw your consent to the management by CAFÉINE DIGITAL AGENCY of your Personal Information in a particular manner, subject to applicable legal and contractual restrictions, on reasonable notice. However, this may reduce our ability to provide certain products and services to you. You can contact CAFÉINE DIGITAL AGENCY for more information on the implications of withdrawing your consent. You can also access and review your Personal Information held by CAFÉINE DIGITAL AGENCY and make the appropriate changes by contacting CAFÉINE DIGITAL AGENCY. You may be asked to make your request in writing and attach identification. The reason we ask for identification is to ensure, among other things, that we do not unintentionally disclose your Personal Information to a third party impersonating you.

10. Collection of information concerning minors

You must be eighteen (18) years of age or older to register with us. CAFÉINE DIGITAL AGENCY does not knowingly collect personal information from children under the age of eighteen. However, if children under the age of eighteen provide us with personal information, we will delete that information from our records.

11. Respond to your questions and concerns

If you wish to obtain more information on the privacy practices of CAFÉINE DIGITAL AGENCY, please contact CAFÉINE DIGITAL AGENCY at the coordinates indicated below. Please let us know your questions and concerns and we will do our best to assist you.

12. Communicate with us

If you have any questions regarding this Privacy Policy, you can contact us using the following information: [email protected], +1-514-400-3797.

13. Severability

In the event that any provision of this Privacy Policy is unlawful, void or unenforceable for any reason, such provision shall be deemed severable from the Purchase Policy and shall not affect the validity or enforceability of other provisions.

14. Applicable law and jurisdiction

This Privacy Policy and its interpretation are subject to the applicable laws in force in the province of Quebec and in Canada without giving effect to any principle relating to the conflict of laws. The courts of the district of Montreal, province of Quebec, have exclusive jurisdiction to hear any disagreement relating to this Privacy Policy, including its interpretation and effects.